Privacy Policy & Terms of Service

1. Introduction

This Privacy Policy describes how 9492461 Canada Inc. ("Company", "we", "us", or "our") collects, uses, and discloses your information when you use our services and tells you about your privacy rights and how the law protects you.

We operate multiple healthcare-related websites and services (collectively, the "Services"), including: burlingtonosteopath.ca, premenopause.ca, lymphaticdrainage.net, osteopathorchiropractor.ca, osteopath.biz, tryosteopathy.ca, haltonconcussionclinic.ca, osteopathyfirst.ca, craniosacraltherapy.ca, tryosteopathyfirst.ca, and our online booking platform at opfirst.janeapp.com.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

• Contact Information: Name, email address, phone number, mailing address
• Health Information: Medical history, symptoms, treatment preferences, insurance information (as required for healthcare services)
• Account Information: Username, password, account preferences
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Appointment Information: Booking dates, times, service preferences

2.2 Automatically Collected Information

• Usage Data: Pages visited, time spent, click patterns, referral sources
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General geographic location based on IP address
• Cookie Data: As described in our Cookie Policy section

2.3 Information from Third Parties

We may receive information about you from social media platforms, Google Business Profile, healthcare partners (with your consent), and payment processors.

3. How We Use Your Information

3.1 Service Provision

• Schedule and manage appointments
• Provide osteopathy, craniosacral therapy, and related healthcare services
• Process payments and insurance claims
• Send appointment reminders and follow-up care instructions

3.2 Communication

• Respond to inquiries and support requests
• Send service updates and important notices
• Provide health education content (with consent)
• Newsletter communications (opt-in basis)

3.3 Improvement and Analytics

• Analyze service usage to improve user experience
• Develop new features and services
• Conduct internal research and quality assurance
• Monitor and prevent fraud or abuse

3.4 Legal and Compliance

We process your data to comply with healthcare regulations and legal obligations, maintain professional standards, and protect our legal rights and those of our users.

4. Legal Basis for Processing

• Consent: For marketing communications and optional services
• Contract: To provide healthcare services you've requested
• Legal Obligations: To comply with healthcare laws and regulations
• Legitimate Interests: For business operations, security, and fraud prevention
• Vital Interests: In medical emergency situations

5. Data Sharing and Disclosure

5.1 Service Providers

• Jane App: Our appointment booking and practice management system
• Payment Processors: For secure transaction processing
• Email Service Providers: For appointment reminders and communications
• Cloud Storage Providers: For secure data backup
• Analytics Providers: For website improvement (anonymized data only)

5.2 Healthcare Related Sharing

We may share information with other healthcare providers (with your explicit consent), insurance companies (as required for claim processing), and professional regulatory bodies (as required by professional obligations).

5.3 Legal Requirements

We may disclose information when required to comply with applicable laws or regulations, respond to valid legal processes, protect rights, property, or safety, and investigate potential violations of our terms.

6. Data Security

• SSL/TLS encryption for data transmission
• Secure, encrypted storage of sensitive information
• Access controls and authentication requirements
• Regular security assessments and updates
• Staff training on privacy and security practices
• Compliance with healthcare privacy standards

7. Data Retention

• Health Records: As required by Ontario healthcare regulations (typically 10 years for adults, longer for minors)
• Financial Records: 7 years for tax and accounting purposes
• Marketing Data: Until you unsubscribe or request deletion
• Website Analytics: 26 months (anonymous data)

8. Your Rights

Under applicable privacy laws, you have the right to: access, rectification, erasure (subject to legal retention requirements), restriction, portability, objection, and withdrawal of consent. To exercise these rights, contact us at [email protected].

9. Cookies and Tracking Technologies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and choices
• Marketing Cookies: Used for relevant advertising (with consent)

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, including social media platforms, healthcare information resources, payment processors, and our online booking system (Jane App). We are not responsible for the privacy practices of these third parties.

11. Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children under 16 without parental consent. Parents/guardians may provide consent for minor children's healthcare services as required by law.

12. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our websites, sending email notifications (for registered users), and displaying a notice on our Services.

14. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, contact us:

15. Complaints

If you believe we have not addressed your privacy concerns satisfactorily, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada, 30 Victoria Street, Gatineau, Quebec K1A 1H3 (Toll-free: 1-800-282-1376, Website: www.priv.gc.ca).

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("You", "Your", or "User") and 9492461 Canada Inc. ("Company", "we", "us", or "our") concerning your access to and use of our websites and services. By accessing or using any of our Services, you agree to be bound by these Terms.

2. Our Services

We provide healthcare services including osteopathy treatments, craniosacral therapy, lymphatic drainage therapy, menopause support and consultation, and related holistic healthcare services. We also provide online services including appointment booking via Jane App, educational content and resources, healthcare information, and email consultations.

3. Eligibility and Account Registration

You must be at least 18 years of age to use our Services independently. Minors under 18 may use our Healthcare Services with parental or guardian consent. You agree to provide accurate information, maintain your login credentials securely, and accept responsibility for all activities under your account.

4. Healthcare Services Terms

Our Healthcare Services are provided for wellness and therapeutic purposes. They are not a substitute for conventional medical diagnosis or treatment. Before receiving any Healthcare Services, you will be informed about the nature of the treatment, have the opportunity to ask questions, provide informed consent, and have the right to refuse or discontinue treatment.

5. Appointment Booking and Cancellation

• Appointments can be booked through our online booking system (Jane App), phone (365-297-7572), or email ([email protected])
• Appointments must be cancelled at least 24 hours in advance
• Late cancellations or no-shows may incur a fee
• Emergency situations will be considered on a case-by-case basis

6. Payment Terms

• Service fees are listed on our booking platform
• Payment is due at the time of service
• We provide receipts suitable for insurance submission
• We do not guarantee insurance reimbursement
• Refunds are provided at our discretion for services not rendered or duplicate payments

7. Use of Websites and Online Content

You agree to use our Websites only for lawful purposes. You shall not violate any applicable laws, infringe on intellectual property rights, transmit harmful content, attempt unauthorized access, or engage in any activity that could harm our reputation.

8. Intellectual Property Rights

All content on our Services is owned by or licensed to us and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and view our content for personal use.

9. User Content and Feedback

By submitting content (reviews, testimonials, feedback), you grant us a non-exclusive, worldwide, royalty-free license to use it. You shall not submit content that is false, misleading, defamatory, or that violates any laws or third-party rights.

10. Privacy and Confidentiality

Your use of our Services is subject to our Privacy Policy above. We maintain the confidentiality of your health information in accordance with professional regulatory requirements, provincial and federal privacy laws, and healthcare industry standards.

11. Third-Party Services and Links

We use third-party services including Jane App, payment processors, email service providers, and social media platforms. We are not responsible for third-party content, practices, products, or services.

12. Disclaimers

13. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for indirect, incidental, special, or consequential damages; lost profits, revenue, or data; business interruption; or damages exceeding fees paid for services in the past 12 months. These limitations may not apply to gross negligence, willful misconduct, or violations of applicable healthcare regulations.

14. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, and expenses arising from your breach of these Terms, your use of our Services, your violation of any laws or third-party rights, content you submit, or your negligence or misconduct.

15. Termination

You may terminate your use of our Services at any time. We may terminate or suspend your access for breach of these Terms, illegal activities, non-payment, or any other reason at our discretion. Upon termination, your right to use Services ceases and outstanding fees remain payable.

16. Dispute Resolution

You agree to first attempt to resolve disputes informally. If informal resolution fails, disputes shall be resolved through binding arbitration in accordance with the Arbitration Act of Ontario, except for small claims court matters, injunctive relief for intellectual property violations, and professional regulatory matters.

17. General Provisions

• Governing Law: These Terms are governed by the laws of Ontario, Canada
• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement
• Severability: If any provision is found unenforceable, the remaining provisions continue in effect
• Assignment: You may not assign these Terms without our written consent
• Force Majeure: We shall not be liable for delays or failures due to circumstances beyond our reasonable control

18. Changes to Terms

We reserve the right to modify these Terms at any time. Your continued use after changes constitutes acceptance of modified Terms.

19. Accessibility

We are committed to making our Services accessible. If you have accessibility needs or concerns, please contact us.

20. Contact Information